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Cremation Society of Virginia
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Cremation Society of VA BBB Business Review

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At Cremation Society of Virginia, we make it a priority to take our users' security and privacy concerns seriously. We strive to ensure that user data is kept sercurely, and that we collect only as much personal data as is required to provide our services to users in an efficient and effective manner. We have taken measures to ensure that your data is secure with us. We are also members of various professional organizations, which expect the same level of excellent customer service standards that we uphold. For more information on any of these organizations, please click on their logos below.

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J.D. Power captures the opinions and perceptions of millions of consumers annually. Their data and insights are used by companies worldwide to improve quality, satisfaction, and business performance, while their ratings aid consumers in making more informed purchase decisions. We are the only funeral and cemetery provider to use J.D. Power to measure our customer satisfaction.

The Cremation Association of North America

As a member of The Cremation Association of North America (CANA), Cremation Society of Virginia abides by their strict Code of Cremation Practice. This practice includes the following:

  • In dignity and respect in the care of the deceased, in compassion for the living who survive them, and in the memorialization of life;
  • That a Cremation Authority should be responsible for creating and maintaining an atmosphere of respect at all times;
  • That the greatest care should be taken in the appointment of crematory staff members, any of whom must not, by conduct or demeanor, bring the crematory or cremation into disrepute;
  • That cremation should be considered as preparation for memorialization;
  • That the dead of our society should be memorialized through a commemorative means suitable to the survivors.

The International Cemetery, Cremation and Funeral Association

The International Cemetery, Cremation and Funeral Association (ICCFA) is the only international trade association representing all segments of the cemetery, funeral service, cremation and memorialization profession. As a member of the ICCFA, Cremation Society of Virginia stands by their mission to provide exceptional education, networking and legislative guidance and support to progressive cemetery, funeral and cremation professionals worldwide.The association also assists consumers more directly through information resources, as well as through a complaint mediation service.

Cremation Society of Virginia Testimonials

Families across the country choose us rather than any other service provider because we offer the best combination of value, service, and expertise for over 40 years.

I appreciated the care and compassion shown by the person who took my mother’s body away. I also appreciated that there was no talk about money at that moment. When doing all of the official paperwork I appreciated the kindness and respect shown by staff and how I was not pressured to buy anything other than that which I requested.

Alison D.
Charlottesville, VA

Callaghan and all the staff were professional and kind. They helped us seamlessly get through the process and were respectful of the hardship of our loss. They did not try to pressure us to purchase anything more than we wanted, but offered help should we need it to choose items for the memorial service. I highly recommend their services. Thank you, Callaghan and staff, and God bless you.

Todd S.
Richmond, VA

The service we received from the staff at the Cremation Society of Virginia was very professional and caring. Liz McCart provided very clear and detailed instructions for completing the forms. She communicated by phone and email in a timely manner. We were offered the opportunity, but not pressured, to purchase additional items. Overall, very positive experience during a difficult time.

Kathy S.
Lynchburg, VA

Lori Rogers was really kind and provided much-needed support. I got caught in traffic coming from out of town and was able to schedule another time the same day.

Vera H.
Richmond, VA

Liz was very professional and sincere. She made us very comfortable during a very hard time. I never felt rushed during the process nor pushed to buy something we didn't need. We purchased many pieces of jewelry and we were very pleased with the results. I would definitely recommend Liz and the Cremation Society.

Sandra M.
Ashland, VA

I have already recommended this company! They were professional, yet kind and attentive. Prices were very reasonable and the options to choose from were easy to understand. Great place to interact with during one of the most difficult times in my life.

Sandra K.
Richmond, VA

When researching cremation sites, this was the only site that had a personal response instead of working on a computer. The cost of the Cremation Society of Virginia was in line with the other businesses. Ashley Safewright was very professional, easy to talk with and answered all of my questions. They were friendly and had good advice. I was impressed with Ashley and the Cremation Society

Anne G.
Charlottesville, VA

My mother was treated very good..she passed in Sept 2017 and her name was Hannah foster..my family misses her and loves her

Gena J.
Richmond, VA

Ashley was an amazing help to this process. She called me to schedule an appointment on her day off. She was friendly and caring. Her personality was phenomenal. She listened first which made choosing what I wanted much easier. She recommended a package deal based on what I chose, not what was most expensive. She took care in preparation and packing my items and was welcoming of my family 30 minutes early because of our drive. I would without hesitation recommend her services. In fact, both my grandparents made their request that, if still at CSV, Ashley handle their cremation... Read More

Ashley was an amazing help to this process. She called me to schedule an appointment on her day off. She was friendly and caring. Her personality was phenomenal. She listened first which made choosing what I wanted much easier. She recommended a package deal based on what I chose, not what was most expensive. She took care in preparation and packing my items and was welcoming of my family 30 minutes early because of our drive. I would without hesitation recommend her services. In fact, both my grandparents made their request that, if still at CSV, Ashley handle their cremation as well. Thank you for guidance, appreciation, and peace of mind.

Amy H.
King George, VA

I have to say the staff could not have been kinder and understanding. They handled everything so efficiently and professionally. They took care of my step dad’s and most recently, my mother’s cremation. I would highly recommend them.

Wendy L.
Richmond VA

The entire process with the Cremation Society of Virginia was seamless & Ronnie Elder went above and beyond expectations and we will be forever grateful for all of his assistance during this difficult time!

Jennifer O.
Richmond, VA

My husband, age 67, died suddenly. The only bright spot was my experience at the Cremation Society of Virginia.  Christopher Eckard was most personable and made at least this part of a terrible experience bearable.  He handled everything as promised and at a reasonable price.

Pamela M.
San Francisco, CA

CSV staff were very compassionate and caring during our time of loss.  They were easy to get a hold of, clear and honest in their communication with us while working to meet our schedule, going above and beyond expectations to iron out issues as they arose. Carol H.

Carol H.
University, VA

Mr. Ronnie Elder..has made our Unexpected Life-Changing event to myself and my family as comforting and peaceful as possible. With me and my siblings losing both our parents within 6 months of each other, We feel we had someone representing us that cares and listens to each and every detail so well. His professionalism, respect, and attention to detail were beyond and above our expectations. We are forever grateful for choosing such a wonderful person that words are just not enough to explain our gratitude. Thank you.The Neverson/Jefferson Family

Jackie J.
Prince George, VA

Callaghan Derringer did an exceptional job handling my mother's loss after a small problem we had. She and her funeral director in the Richmond, VA office absolutely were kind and caring and exceptionally professional and all paperwork was done correctly and in a timely manner. They also provided something extra that I requested and that was so special. I will recommend them to anyone who needs exceptional service at a very difficult time. Many thanks.

Vanessa R.
Richmond, VA

When my mother was on hospice care, the nurse suggested using CSV because Mom only wanted to be cremated and didn't want to use anything else at a funeral home. The folks at CSV were so gentle over the phone, and later when they showed up at my home at 5 AM to pick up my deceased mother. They treated her body with compassion and handled her as if she were living. Ronnie Elder and his staff were very caring every step of the way, even contacting me after I'd picked up her cremains and death certificates, just to offer... Read More

When my mother was on hospice care, the nurse suggested using CSV because Mom only wanted to be cremated and didn’t want to use anything else at a funeral home. The folks at CSV were so gentle over the phone, and later when they showed up at my home at 5 AM to pick up my deceased mother. They treated her body with compassion and handled her as if she were living. Ronnie Elder and his staff were very caring every step of the way, even contacting me after I’d picked up her cremains and death certificates, just to offer my condolences and an offer of any further assistance if needed. Thank you to CSV for making such a trying time go easier on our family.

Yvonne B.
Richmond, VA

I live in Florida, my mother passed away in Virginia and her ashes were to be buried in N.Y. This required tri-state coordination and a timely delivery of services. Bobbi Jo Dymacek, the Funeral Director at the Richmond office, handled everything professionally and perfectly. We were able to conduct most of the required paperwork through emails and document scans, which was a great help to me, being out-of-state. Bobbi Jo kept me informed throughout each step of the process, and she went above and beyond when there was a snag (not caused by CSV) with my mother's death certificates. In... Read More

I live in Florida, my mother passed away in Virginia and her ashes were to be buried in N.Y. This required tri-state coordination and a timely delivery of services. Bobbi Jo Dymacek, the Funeral Director at the Richmond office, handled everything professionally and perfectly. We were able to conduct most of the required paperwork through emails and document scans, which was a great help to me, being out-of-state. Bobbi Jo kept me informed throughout each step of the process, and she went above and beyond when there was a snag (not caused by CSV) with my mother’s death certificates. In addition, the members of the Richmond team who came to my mother’s home to remove her remains treated my grieving sister gently and respectfully. I consider the Richmond CSV team to be a blessing to our family during this difficult time. I honestly and sincerely appreciate all they did for us and the excellent customer service they provided.

Elizabeth K.
Richmond, VA

My son and I were very impressed with Kristan she was very professional and helpful in explaining everything to us and when I went to pick up the ashes of my husband again she was helpful. Thank you! Jane M.

Jane M.
Richmond, VA

I would just like to say how much of a help and comfort Kristan and the Cremation Society of Virginia has been at my family's time of need. She guided us and took care and time with us to make sure that we understood everything. She went above and beyond for my family and me. Thank you again, Kristan.

Tracey C.
San Francisco, CA

My adult son passed away unexpectantly last month. I wasn’t prepared for this to happen and was at a loss as what to do. In searching for information on cremation, I googled online cremation in Richmond, VA. Following I made a connection with Kristan Sivells who was totally incredible in how she worked with me from the beginning to the end of my first time ever experience with cremation. This person was so kind, compassionate, caring and helpful in every decision I had to make and every question that I had. She was never too busy to answer questions and... Read More

My adult son passed away unexpectantly last month. I wasn’t prepared for this to happen and was at a loss as what to do. In searching for information on cremation, I googled online cremation in Richmond, VA. Following I made a connection with Kristan Sivells who was totally incredible in how she worked with me from the beginning to the end of my first time ever experience with cremation. This person was so kind, compassionate, caring and helpful in every decision I had to make and every question that I had. She was never too busy to answer questions and help in every way. It was truly unbelievable how great my experience was because of Kristan. This was during one of the most tragic times in my life as I put my son to rest. I’m forever grateful the Kristan and the way she showed genuine love for my family. May God bless her abundantly!

Sylvia B.
Richmond, VA

Ashley Safewright was fantastic. Every time I talked to her she was extremely nice and informative. She absolutely made things much much easier. A credit to your company.

Ray E.
Charlottsville, VA

Cremation Society of Virginia helped my parents with their end of life wishes. From the moment of my first call, they were professional and courteous. They handled all of the long and specific paperwork involved with someone being buried at Arlington National Cemetary. Everything was done in a timely manner. I heartily recommend. Andrew Pickering Charlottesville VA

Christine B.
Charlottesville, VA

I recently lost my husband and Ashley & Christy made the process so much easier than expected on me & my family. They really went out of the way to go the extra mile, even delivering my husband’s Urn to me at my home. I would highly recommend them to anyone in their time of need. I will be using them for my own arrangements in the future.

Lisa S.
Charlottesville, VA

Many thanks to Clarence and his staff for the kindness I received. My precious Mother passed away in July at 105 years old. Clarence was very patient in his explaining procedures, cost, and timetables to me. I felt like he was family. The young man who transported Mom and the office staff were very respectful and caring. I have and will continue to recommend your services to others. Thank you.

Robert T.
Chantilly, VA

Ronnie Elder was very helpful and responsive. We had a special request and they were all accepted and fulfilled to the exact request. Thank you for your diligence and care working with me with the passing of my Mother.

Phillip V.
Richmond, VA

Many years ago my husband and I decided on cremation. Although he has had several major health issues over the years, this final event was so unexpected. I called for an appointment and met with Kristan Sivells. She was my saving grace, she led me through the process, what to expect and when. At that point, we were pre-planning. Little did I know within days we would finalize and process his remains. Kristan kept me in the know each step of the way, I put it all in her hands with no hesitation. Her knowledge, devotion to the client and... Read More

Many years ago my husband and I decided on cremation. Although he has had several major health issues over the years, this final event was so unexpected. I called for an appointment and met with Kristan Sivells. She was my saving grace, she led me through the process, what to expect and when. At that point, we were pre-planning. Little did I know within days we would finalize and process his remains. Kristan kept me in the know each step of the way, I put it all in her hands with no hesitation. Her knowledge, devotion to the client and personality are outstanding!

Carolyn
Richmond, VA

My moms wish was to be cremated and when she passed away unexpectedly on July 13th I was devastated. However, a friend of mine had told me that she used Va Cremation Services for her brother. From the moment I made the first phone to them to when I received her ashes this past Monday I have been treated with such compassion and care. Bobbi Jo was an absolute pleasure to work with and all of the staff who work in the Richmond, VA location are equally as kind. I would suggest to them and their services to anyone. A... Read More

My moms wish was to be cremated and when she passed away unexpectedly on July 13th I was devastated. However, a friend of mine had told me that she used Va Cremation Services for her brother. From the moment I made the first phone to them to when I received her ashes this past Monday I have been treated with such compassion and care. Bobbi Jo was an absolute pleasure to work with and all of the staff who work in the Richmond, VA location are equally as kind. I would suggest to them and their services to anyone. A big thank you again to everyone at Va Cremation Society for helping me honor my mother’s final wishes with dignity, care, and respect.

Cory O.
Richmond, VA

The loss of my husband’s mother was very unexpected. From the moment I called until I picked up her ashes. Kristan was first and foremost compassionate, as well as kind, respectful and thoughtful. In this time of grief, she was a blessing.

Michelle B.
Richmond, VA

Veronica was very professional in handling my niece for my brother. We were from out of town and only had 1 day to take care of the paperwork. She took care of everything for us over the phone that she possibly could. All we had to do was come in, pick out the urn sign the papers and give them a check. They made sure we were comfortable while we were there. I would highly recommend Cremation Society of Virginia. Thanks again Veronica for your professionalism.

Theresa Kennedy
Richmond, VA

Excellent experience.

Elizabeth Michaux
Richmond, VA

Had my dad cremated here recently and it was a bit of a process but everyone was nice and helpful as law of Virginia allows.

Blaine Yonder
Richmond, Va

Jon is very professional; quick response to all questions and emails, very clear communication, and excellent work with very quick turnaround. I plan to refer others to him. Thanks Jon.

Neath
Cremation Society of Virginia

A dear friend's ceremony was held here. The staff was wonderful, the interior was beautiful and respectful. It was a wonderful way to say goodbye to a dear friend. The area was carpeted, clean and warm. The interior was beautiful. I feel at peace that my 30-year-old friend was sent off beautifully.

Sara Yunessi
Richmond, VA

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