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Cremation Society of VA BBB Business Review

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At Cremation Society of Virginia, we make it a priority to take our users' security and privacy concerns seriously. We strive to ensure that user data is kept sercurely, and that we collect only as much personal data as is required to provide our services to users in an efficient and effective manner. We have taken measures to ensure that your data is secure with us. We are also members of various professional organizations, which expect the same level of excellent customer service standards that we uphold. For more information on any of these organizations, please click on their logos below.

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The Cremation Association of North America

As a member of The Cremation Association of North America (CANA), Cremation Society of Virginia abides by their strict Code of Cremation Practice. This practice includes the following:

  • In dignity and respect in the care of the deceased, in compassion for the living who survive them, and in the memorialization of life;
  • That a Cremation Authority should be responsible for creating and maintaining an atmosphere of respect at all times;
  • That the greatest care should be taken in the appointment of crematory staff members, any of whom must not, by conduct or demeanor, bring the crematory or cremation into disrepute;
  • That cremation should be considered as preparation for memorialization;
  • That the dead of our society should be memorialized through a commemorative means suitable to the survivors.

The International Cemetery, Cremation and Funeral Association

The International Cemetery, Cremation and Funeral Association (ICCFA) is the only international trade association representing all segments of the cemetery, funeral service, cremation and memorialization profession. As a member of the ICCFA, Cremation Society of Virginia stands by their mission to provide exceptional education, networking and legislative guidance and support to progressive cemetery, funeral and cremation professionals worldwide.The association also assists consumers more directly through information resources, as well as through a complaint mediation service.

Cremation Society of Virginia Testimonials

Families across the country choose us rather than any other service provider because we offer the best combination of value, service, and expertise for over 40 years.

We have used CSV before and decided that this would be a good time to sign some pre-need contracts, to give us peace of mind. Adrienne answered all of our questions to our satisfaction. It's a good feeling that everything will be taken care of when the time comes.

Kirk R.
Fairfax, VA

I cannot say enough about the quality of care we received during our time of loss. We received immediate attention and were met with such amazing staff every step of the way. I personally want to thank Liz; she is an amazing person...I cannot even begin to thank her enough for all the care she gave me and my family during this time. I would give her 100 stars if I could. Thank you Liz and God bless you all!

Sherry D.
Richmond, VA

In 2012 my husband died after 3 years of suffering from Alzheimer's. I signed up and paid for his cremation in advance. This was the best thing I could have done for our family, as everything was taken care of. We had no unexpected or large expenses and were able to plan a beautiful memorial service for him. We had time to set a date when all the family and friends could attend.

Susann E.
Warrenton, VA

My entire experience in signing up for CSV services was easy and customer friendly. I had prompt responses to my emails and phone contacts. The video was quite helpful. I wish all my online experiences were this easy and trouble-free.

Thomas B.
Fairfax, VA

Elizabeth and the team at the Cremation Society of Virginia provided exceptional support and care during a difficult time. They consoled us while providing the expertise necessary to handle the tasks at hand.

Andrew C.
Richmond, VA

I would like to thank Elizabeth McCart and Victor for their help, compassion, and guidance when my father Julian passed away. They could not have been more professional and caring. This office has cared for several of my family members over the last 15 years showing each the same high level of care and consideration. Thank you all so much.

Sheila P.
Richmond, VA

Callahan, Victor, and Tanesha were all just wonderful taking care of me while making my husband’s final arrangements and made an otherwise difficult time much easier. Callahan was so caring, sweet, and genuinely sincere up to the very end of the process. She even suggested an appropriate package deal that saved me money which enabled me to make my own pre-arrangements, something I’d been putting off for too long. Now, I can be at peace knowing my family won’t have to worry about me. I’d highly recommend Cremation Society of Virginia.

Suzi G.
Richmond, VA

I was very pleased with the caring and compassionate care of Lori Rogers and Harry Decker during this entire process. Thank you for making this a very positive experience during a difficult time.

Lucy M.
Richmond, VA

Last July, my husband and I attended a Cremation Society of Virginia presentation and then met individually with a director. We purchased a plan for my mother, my husband, and myself. My mother recently passed and I must say everything CSV promised during our initial meeting was delivered and more. My mother's transition was seamless and the plans for her inurnment went off smoothly. Chris, Clarence, and Angela provided excellent follow-through and the utmost respect, politeness and dignity throughout the entire process. Making the plans for my mother prior to her passing relieved us of the many last-minute emotional decisions.... Read More

Last July, my husband and I attended a Cremation Society of Virginia presentation and then met individually with a director. We purchased a plan for my mother, my husband, and myself. My mother recently passed and I must say everything CSV promised during our initial meeting was delivered and more. My mother’s transition was seamless and the plans for her inurnment went off smoothly. Chris, Clarence, and Angela provided excellent follow-through and the utmost respect, politeness and dignity throughout the entire process. Making the plans for my mother prior to her passing relieved us of the many last-minute emotional decisions. I truly recommend Cremation Society of Virginia and making your plans ahead of time. I am so glad to know my husband and I have planned ahead and taken that future burden off of our son.

Lorrie H.
Chantilly, VA

Callaghan and her staff were absolutely wonderful during the entire process. Planning my mother's cremation was extremely difficult and Callaghan did a wonderful job with guiding my family and me through the process. She was kind, understanding, and patient. She answered and responded to all of my calls in a timely manner and helped with organizing my mother's viewing in a very quick timeframe. As well, she recommended I sign up for their new grief emails (which you receive 1 per week), and I am so glad I subscribed. These emails helped me through one of the most difficult weeks... Read More

Callaghan and her staff were absolutely wonderful during the entire process. Planning my mother’s cremation was extremely difficult and Callaghan did a wonderful job with guiding my family and me through the process. She was kind, understanding, and patient. She answered and responded to all of my calls in a timely manner and helped with organizing my mother’s viewing in a very quick timeframe. As well, she recommended I sign up for their new grief emails (which you receive 1 per week), and I am so glad I subscribed. These emails helped me through one of the most difficult weeks of my life. I could not have asked for a better experience, and I highly recommend the cremation society to anyone in the Richmond area.

Katie W.
Richmond, VA

I would like to thank Liz McCart and staff from the Cremation Society of Virginia at the Richmond offices for handling the arrangements for my mother, that we recently lost on May 13th, both professionally and with care. Everything was taken care of as promised at a very reasonable cost. They provided a small room at the facility for private viewing which is something my mother wanted to keep her dignity and privacy for the family members to honor her. I would highly recommend this type of private viewing/service if you have a small group of people.

James C.
Richmond, VA

My husband of 37 years passed just 3 days prior to our meeting. Thank you and your staff for all your kindness during this process. I can’t begin to express how your compassion, sensitivity, steady comforting voice and words helped me through this difficult time. Thank you, too, for obtaining the flag so that I can properly honor him for his service in Viet Nam while in the AF. You truly are a blessing to anyone who comes to you and I will forever be grateful for your guidance and strength.

Carolyn S.
Charlottesville, VA

I would recommend CSV to anyone. Lori Rogers and everyone we dealt with was very professional, discreet, and compassionate. We were not pressured to buy something we did not need or want, and the cost was far less than a funeral home. CSV made this difficult process as easy as it could have been.

Marsha P.
Richmond, VA

The decision to use CSV was a good one. They could not have been more helpful, from filling out the right forms to making good choices during a very stressful time. They were available at all times for our needs. Things were done timely and well, with a caring and professional demeanor. I would recommend them without reservation for preplanned need or urgent need.

Marjorie L.
Richmond, VA

The service, kindness, and understanding our family received after our loved ones passing from Cremation Society of Virginia were excellent. We had an appointment with Callaghan Derringer and didn’t know what to expect. She explained everything and helped us through the whole process. She took her time with us and was very comforting at this very difficult time. She kept us informed and followed up on everything we had any questions about. Callaghan was amazing and we are very grateful for all she did for our family.

Marjorie C. and Tanya H.
Richmond, VA

I cannot emphasize how wonderful Elizabeth McCart was throughout this terrible process. She was compassionate, extremely helpful and made it possible for me to deal with the other critical issues that I needed to focus on. She was kind, a great listener and the process all the way through made the trauma of the situation more bearable to face. I am deeply grateful.

Stacey R.
Richmond, VA

Bobbi Dymacek was a consummate professional from her conversations over the phone, in the face to face meetings and then in being with us for the final goodbye ceremonies. I liked that there were no surprises. We met with her and she fully and patiently described our options. We were able to review the materials and identify the services that suited our preferences as a family and that would most honor our relative's wishes. When we made subsequent changes, she made the requested amendments over the phone and got back to us with the final decisions for our approval. What... Read More

Bobbi Dymacek was a consummate professional from her conversations over the phone, in the face to face meetings and then in being with us for the final goodbye ceremonies. I liked that there were no surprises. We met with her and she fully and patiently described our options. We were able to review the materials and identify the services that suited our preferences as a family and that would most honor our relative’s wishes. When we made subsequent changes, she made the requested amendments over the phone and got back to us with the final decisions for our approval. What I most liked about Bobbi Jo is that she was calm, plain-spoken and able to walk us through the difficult moments without being overbearing or solicitous. Furthermore, if she told us that she would call or email, there was a 100% follow-through. Having that certainty that she would do what she promised relieved some of the pain and stress of bereavement at the moment when we were most vulnerable and on edge. There is no joy in having to make the final arrangement for our beloved father and partner but there was peace in being able to plan the intimate ceremony that we wanted without any of the frills or ostentatiousness that he would have shirked from. Simple and beautiful with the solitude we needed to cry and laugh and hug one another as we accompanied our loved one on the final journey.

Gertrude F.
Charlottesville, VA

Our experience with the Cremation Society of Virginia was an amazing one! Not only were they timely, professional, and kind, but when we discovered that my father had prepaid for his cremation at another facility of the same name, they immediately "took over." They were able to have the funds transferred so that we wouldn't have to ship the body elsewhere and made the whole process seamless. Thank you for your grace, your timeliness, and your incredible customer service!

Becky B.
Charlottesville, VA

Bobbi Jo and the staff at Cremation Society of Virginia in Charlottesville were kind and professional. Everything was explained clearly and there was no pressure to purchase more than we desired. They made a very difficult time for our family easy and thoughtful. I highly recommend their services.

Sue T.
Charlottesville, VA

We are especially grateful to Liz McCart who went above and beyond for our family. Everything was executed flawlessly, every detail was taken care of, and nothing was overlooked or left to chance. Her assistance in arranging for a memorial service with military honors was invaluable. Her genuine kindness and thoughtfulness touched our hearts and helped to make our sorrowful journey less painful. Liz and the CVA staff are compassionate, caring professionals who supported and guided us through a sad and difficult time and they have our sincere and heartfelt thanks.

Mary R.
Richmond, VA

My son and I were very pleased with the treatment we received at the Charlottesville office of the /Cremation Society of Virginia. Bobbi Dymachek and her assistant were efficient and warm and kind and made the experience as smooth and pleasant as possible. We are grateful.

Gail R.
Charlottesville, VA

The staff at CVS were incredibly supportive at the time of my loss. Even though the service had been purchased one day before the passing of my beloved family member, they responded immediately to our needs with compassion and efficiency. I would recommend them to anyone seeking cremation services without hesitation.

Linda L.
Charlottesville, VA

I give Bobbi Jo and staff 10+ stars if I could. They were awesome to work with during this difficult time. The young men that took my husband outdid it with such dignity and respect.

Helen
Charlottesville, VA

Liz McCart was exceptional in helping me through this whole process. I had never had to go through this before, so I asked a LOT of questions, and Liz was so prompt in answering every one of them. I was so comforted from the start when 2 young well-dressed gentlemen came to my home to transport my mom, and they had her head resting on a comfortable pillow, and covered her with a matching quilt. The communication from start to finish was wonderful. My mom's remains were sent to MA for burial, and even that process went smoothly. Thank you... Read More

Liz McCart was exceptional in helping me through this whole process. I had never had to go through this before, so I asked a LOT of questions, and Liz was so prompt in answering every one of them. I was so comforted from the start when 2 young well-dressed gentlemen came to my home to transport my mom, and they had her head resting on a comfortable pillow, and covered her with a matching quilt. The communication from start to finish was wonderful. My mom’s remains were sent to MA for burial, and even that process went smoothly. Thank you so much, Liz, for alleviating my stress during this sad time.

Marcia M.
Richmond, VA

Liz at CSV was very helpful and considerate of our situation with my wife passing and guided us through the process of her cremation opening the door for myself and my children to discuss and understand what was taking place and made us all feel very comfortable with the process. I am now placing my confidence in them to handle my cremation when my time comes.

Gene T.
Henrico, VA

I wanted to express our appreciation for the 2 individuals that had picked up my deceased mother. They were very professionally dressed and conducted themselves with much respect to our family. I also wanted to recognize Liz for her professionalism and kindness throughout the process. WE cannot express enough how pleased we are as a family with Cremation Society of Virginia. I would recommend this organization to anyone considering this option!

Craig D.
Richmond, VA

Callaghan and the staff of the Cremation Society of Virginia were great. Very professional and helpful. Made this an easy step during a stressful time.

Ginger S.
Richmond VA

Losing a loved one is devastating but the kindness and compassion shown by Liz McCart made my loss easier. She has such a wonderful way of helping you understand the process and went that extra mile for me. I have such admiration for her work ethic. Thank you!

Anne W.
Richmond, VA

This has been the second time we have need of this service for our family. it's the second time because of the dignified and professional approach that we experienced before. Bobby Jo Dymacek is adept in explaining the scope of services and helping you toward a program that fits the budget and the timetable. We have appreciated their help.

William F.
Charlottesville, VA

My experience with CSV was amazing. The people that came to pick up my husband were true professionals. They gave my husband the dignity and respect he deserved. I will forever be grateful to them. Bless you, both. In the office, I was treated kindly and guided smoothly through difficult progress. Tammy is wonderful- she went beyond the call of duty. Thank you for your kindness. This is the place to go if you decide cremation is your choice. These people are just awesome. I can't thank them enough.

Patricia H.
Charlottesville, VA

The Cremation Society branch in Charlottesville, VA was outstanding. The care and comfort they provided during the hardest time of my life was invaluable and meant the world to me. I lost the love of my life and they took care of my husband with the respect and honor he deserved. It made the process of dealing with such a loss so much more bearable. Thank you for your exemplary services.

Sheila K.
Charlottesville, VA

Elizabeth was great to work with. Very professional along with showing respect during this difficult time. Response time to emails and phone calls were great.

Shelly B.
Richmond, VA

Ronnie ** was very respectful and helpful during my time making arrangements for my sister. When some die their remaining family members are at a loss and it is comforting that there are people who are professional. Thank you again, Ronnie, for all your help. It is very much appreciated.

Frances G.
Los Angeles, CA

Kristen was knowledgeable and helpful. We are thankful for her and your service. Planning for your final resting can be very emotional. With this service loved ones have little to worry about for final life events. Now we can continue our lives knowing that plans are made and there will be no decisions to be made on our passing. Thanks.

Lloyd N.
Fredericksburg, VA

Our mother passed away on a Sunday evening. We had not yet made arraignments but with one call at 1:45 in the morning we were able to make contact and with 30 minutes 2 representatives were there to assist us. The next day we met at their offices and they made the entire process very easy and with compassion.

Robert C.
Thomasville, VA

The representative of CSV was very friendly and personable. She showed compassion and willingness to help wherever she could. CSV was able to deliver as promised when promised. However, it was to my disappointment that they did not offer to handle putting the obituaries in the paper.

Benjamin M.
Charlottesville, VA

Courteous compassionate staff. I would recommend to others. Like the convenience of the payment plan. Like availability to pick up remains from other locations. I was impressed with how fast the urn package came. Easy sign-up. I like the convenience of the actual location of the offices. The initial information session was great.

Kathy H.
Ruther Glen, VA

I do not personally believe in cremation, but when my adult daughter died suddenly I found myself named next of kin responsible for carrying out the stated wishes of both my daughter and boyfriend. We were referred to CSV of Charlottesville, VA, and Director Bobbi Jo ** provided genuine caring and sterling quality service. She made it seem like we were the only family on her client list, but I know she had many more at the same time.

Ron T.
Bealeton, VA

Our experience with CSV was excellent. My Dad died unexpectedly and after a recommendation, we contacted CSV to handle the arrangements. Everyone was very professional, kind, and patient as they explained the process. In fact, my wife and I were so impressed, we pre-arranged our affairs based on our experience with my Dad.

Gary W.
Mechanicsville, VA

Everyone who worked here treated me so well. It means a lot especially at this sad time in my life. I would highly recommend them. I live in a different city and they were kind enough to do all the paperwork through overnight mail and let my nephew pick up the ashes for me. Thank you so much.

Debbie L.
Virginia Beach, VA

Experiencing the death of a loved one is a difficult time for anyone. During this difficult time what I appreciated most was the prompt and direct communication. Any questions that we had were answered promptly and we were kept informed. I hope anyone reading this doesn't need their services anytime soon; but if you do, you will be in good hands.

Billy E.
Thaxton, VA

I was at ease when I choose the Cremation Society to assist me with my son's cremation. They took care of me and my family with my Fathers process in 2018 and that is why I came back. The process was professional and peaceful.

Dimetrice J.
Woodbridge, VA

My father’s passing was sudden after a short illness. CSV was amazing working with me and making sure that my mother only needed a short time at their office for the legal work. Maurice was compassionate, very professional and efficient in making this process less stressful than I ever could have imagined.

Sean B.
Great Falls, VA

My husband & I recently made arrangements for our cremations. From the introductory meeting to my husband's death less than 2 weeks ago, the respect & professionalism shown to us was wonderful. Questions were answered & details all put in place very efficiently & with kindness & caring. The delivery of my husband's ashes was timely & done in the best possible way. We're really pleased to have chosen CSV.

Catharine B.
Haymarket, VA

I appreciated the care and compassion shown by the person who took my mother’s body away. I also appreciated that there was no talk about money at that moment. When doing all of the official paperwork I appreciated the kindness and respect shown by staff and how I was not pressured to buy anything other than that which I requested.

Alison D.
Charlottesville, VA

Callaghan and all the staff were professional and kind. They helped us seamlessly get through the process and were respectful of the hardship of our loss. They did not try to pressure us to purchase anything more than we wanted, but offered help should we need it to choose items for the memorial service. I highly recommend their services. Thank you, Callaghan and staff, and God bless you.

Todd S.
Richmond, VA

The service we received from the staff at the Cremation Society of Virginia was very professional and caring. Liz McCart provided very clear and detailed instructions for completing the forms. She communicated by phone and email in a timely manner. We were offered the opportunity, but not pressured, to purchase additional items. Overall, very positive experience during a difficult time.

Kathy S.
Lynchburg, VA

Lori Rogers was really kind and provided much-needed support. I got caught in traffic coming from out of town and was able to schedule another time the same day.

Vera H.
Richmond, VA

Liz was very professional and sincere. She made us very comfortable during a very hard time. I never felt rushed during the process nor pushed to buy something we didn't need. We purchased many pieces of jewelry and we were very pleased with the results. I would definitely recommend Liz and the Cremation Society.

Sandra M.
Ashland, VA

I have already recommended this company! They were professional, yet kind and attentive. Prices were very reasonable and the options to choose from were easy to understand. Great place to interact with during one of the most difficult times in my life.

Sandra K.
Richmond, VA

When researching cremation sites, this was the only site that had a personal response instead of working on a computer. The cost of the Cremation Society of Virginia was in line with the other businesses. Ashley Safewright was very professional, easy to talk with and answered all of my questions. They were friendly and had good advice. I was impressed with Ashley and the Cremation Society

Anne G.
Charlottesville, VA

My mother was treated very good..she passed in Sept 2017 and her name was Hannah foster..my family misses her and loves her

Gena J.
Richmond, VA

Ashley was an amazing help to this process. She called me to schedule an appointment on her day off. She was friendly and caring. Her personality was phenomenal. She listened first which made choosing what I wanted much easier. She recommended a package deal based on what I chose, not what was most expensive. She took care in preparation and packing my items and was welcoming of my family 30 minutes early because of our drive. I would without hesitation recommend her services. In fact, both my grandparents made their request that, if still at CSV, Ashley handle their cremation... Read More

Ashley was an amazing help to this process. She called me to schedule an appointment on her day off. She was friendly and caring. Her personality was phenomenal. She listened first which made choosing what I wanted much easier. She recommended a package deal based on what I chose, not what was most expensive. She took care in preparation and packing my items and was welcoming of my family 30 minutes early because of our drive. I would without hesitation recommend her services. In fact, both my grandparents made their request that, if still at CSV, Ashley handle their cremation as well. Thank you for guidance, appreciation, and peace of mind.

Amy H.
King George, VA

I have to say the staff could not have been kinder and understanding. They handled everything so efficiently and professionally. They took care of my step dad’s and most recently, my mother’s cremation. I would highly recommend them.

Wendy L.
Richmond VA

The entire process with the Cremation Society of Virginia was seamless & Ronnie Elder went above and beyond expectations and we will be forever grateful for all of his assistance during this difficult time!

Jennifer O.
Richmond, VA

My husband, age 67, died suddenly. The only bright spot was my experience at the Cremation Society of Virginia.  Christopher Eckard was most personable and made at least this part of a terrible experience bearable.  He handled everything as promised and at a reasonable price.

Pamela M.
San Francisco, CA

CSV staff were very compassionate and caring during our time of loss.  They were easy to get a hold of, clear and honest in their communication with us while working to meet our schedule, going above and beyond expectations to iron out issues as they arose. Carol H.

Carol H.
University, VA

Mr. Ronnie Elder..has made our Unexpected Life-Changing event to myself and my family as comforting and peaceful as possible. With me and my siblings losing both our parents within 6 months of each other, We feel we had someone representing us that cares and listens to each and every detail so well. His professionalism, respect, and attention to detail were beyond and above our expectations. We are forever grateful for choosing such a wonderful person that words are just not enough to explain our gratitude. Thank you.The Neverson/Jefferson Family

Jackie J.
Prince George, VA

Callaghan Derringer did an exceptional job handling my mother's loss after a small problem we had. She and her funeral director in the Richmond, VA office absolutely were kind and caring and exceptionally professional and all paperwork was done correctly and in a timely manner. They also provided something extra that I requested and that was so special. I will recommend them to anyone who needs exceptional service at a very difficult time. Many thanks.

Vanessa R.
Richmond, VA

When my mother was on hospice care, the nurse suggested using CSV because Mom only wanted to be cremated and didn't want to use anything else at a funeral home. The folks at CSV were so gentle over the phone, and later when they showed up at my home at 5 AM to pick up my deceased mother. They treated her body with compassion and handled her as if she were living. Ronnie Elder and his staff were very caring every step of the way, even contacting me after I'd picked up her cremains and death certificates, just to offer... Read More

When my mother was on hospice care, the nurse suggested using CSV because Mom only wanted to be cremated and didn’t want to use anything else at a funeral home. The folks at CSV were so gentle over the phone, and later when they showed up at my home at 5 AM to pick up my deceased mother. They treated her body with compassion and handled her as if she were living. Ronnie Elder and his staff were very caring every step of the way, even contacting me after I’d picked up her cremains and death certificates, just to offer my condolences and an offer of any further assistance if needed. Thank you to CSV for making such a trying time go easier on our family.

Yvonne B.
Richmond, VA

I live in Florida, my mother passed away in Virginia and her ashes were to be buried in N.Y. This required tri-state coordination and a timely delivery of services. Bobbi Jo Dymacek, the Funeral Director at the Richmond office, handled everything professionally and perfectly. We were able to conduct most of the required paperwork through emails and document scans, which was a great help to me, being out-of-state. Bobbi Jo kept me informed throughout each step of the process, and she went above and beyond when there was a snag (not caused by CSV) with my mother's death certificates. In... Read More

I live in Florida, my mother passed away in Virginia and her ashes were to be buried in N.Y. This required tri-state coordination and a timely delivery of services. Bobbi Jo Dymacek, the Funeral Director at the Richmond office, handled everything professionally and perfectly. We were able to conduct most of the required paperwork through emails and document scans, which was a great help to me, being out-of-state. Bobbi Jo kept me informed throughout each step of the process, and she went above and beyond when there was a snag (not caused by CSV) with my mother’s death certificates. In addition, the members of the Richmond team who came to my mother’s home to remove her remains treated my grieving sister gently and respectfully. I consider the Richmond CSV team to be a blessing to our family during this difficult time. I honestly and sincerely appreciate all they did for us and the excellent customer service they provided.

Elizabeth K.
Richmond, VA

My son and I were very impressed with Kristan she was very professional and helpful in explaining everything to us and when I went to pick up the ashes of my husband again she was helpful. Thank you! Jane M.

Jane M.
Richmond, VA

I would just like to say how much of a help and comfort Kristan and the Cremation Society of Virginia has been at my family's time of need. She guided us and took care and time with us to make sure that we understood everything. She went above and beyond for my family and me. Thank you again, Kristan.

Tracey C.
San Francisco, CA

My adult son passed away unexpectantly last month. I wasn’t prepared for this to happen and was at a loss as what to do. In searching for information on cremation, I googled online cremation in Richmond, VA. Following I made a connection with Kristan Sivells who was totally incredible in how she worked with me from the beginning to the end of my first time ever experience with cremation. This person was so kind, compassionate, caring and helpful in every decision I had to make and every question that I had. She was never too busy to answer questions and... Read More

My adult son passed away unexpectantly last month. I wasn’t prepared for this to happen and was at a loss as what to do. In searching for information on cremation, I googled online cremation in Richmond, VA. Following I made a connection with Kristan Sivells who was totally incredible in how she worked with me from the beginning to the end of my first time ever experience with cremation. This person was so kind, compassionate, caring and helpful in every decision I had to make and every question that I had. She was never too busy to answer questions and help in every way. It was truly unbelievable how great my experience was because of Kristan. This was during one of the most tragic times in my life as I put my son to rest. I’m forever grateful the Kristan and the way she showed genuine love for my family. May God bless her abundantly!

Sylvia B.
Richmond, VA

Ashley Safewright was fantastic. Every time I talked to her she was extremely nice and informative. She absolutely made things much much easier. A credit to your company.

Ray E.
Charlottsville, VA

Cremation Society of Virginia helped my parents with their end of life wishes. From the moment of my first call, they were professional and courteous. They handled all of the long and specific paperwork involved with someone being buried at Arlington National Cemetary. Everything was done in a timely manner. I heartily recommend. Andrew Pickering Charlottesville VA

Christine B.
Charlottesville, VA

I recently lost my husband and Ashley & Christy made the process so much easier than expected on me & my family. They really went out of the way to go the extra mile, even delivering my husband’s Urn to me at my home. I would highly recommend them to anyone in their time of need. I will be using them for my own arrangements in the future.

Lisa S.
Charlottesville, VA

Many thanks to Clarence and his staff for the kindness I received. My precious Mother passed away in July at 105 years old. Clarence was very patient in his explaining procedures, cost, and timetables to me. I felt like he was family. The young man who transported Mom and the office staff were very respectful and caring. I have and will continue to recommend your services to others. Thank you.

Robert T.
Chantilly, VA

Ronnie Elder was very helpful and responsive. We had a special request and they were all accepted and fulfilled to the exact request. Thank you for your diligence and care working with me with the passing of my Mother.

Phillip V.
Richmond, VA

Many years ago my husband and I decided on cremation. Although he has had several major health issues over the years, this final event was so unexpected. I called for an appointment and met with Kristan Sivells. She was my saving grace, she led me through the process, what to expect and when. At that point, we were pre-planning. Little did I know within days we would finalize and process his remains. Kristan kept me in the know each step of the way, I put it all in her hands with no hesitation. Her knowledge, devotion to the client and... Read More

Many years ago my husband and I decided on cremation. Although he has had several major health issues over the years, this final event was so unexpected. I called for an appointment and met with Kristan Sivells. She was my saving grace, she led me through the process, what to expect and when. At that point, we were pre-planning. Little did I know within days we would finalize and process his remains. Kristan kept me in the know each step of the way, I put it all in her hands with no hesitation. Her knowledge, devotion to the client and personality are outstanding!

Carolyn
Richmond, VA

My moms wish was to be cremated and when she passed away unexpectedly on July 13th I was devastated. However, a friend of mine had told me that she used Va Cremation Services for her brother. From the moment I made the first phone to them to when I received her ashes this past Monday I have been treated with such compassion and care. Bobbi Jo was an absolute pleasure to work with and all of the staff who work in the Richmond, VA location are equally as kind. I would suggest to them and their services to anyone. A... Read More

My moms wish was to be cremated and when she passed away unexpectedly on July 13th I was devastated. However, a friend of mine had told me that she used Va Cremation Services for her brother. From the moment I made the first phone to them to when I received her ashes this past Monday I have been treated with such compassion and care. Bobbi Jo was an absolute pleasure to work with and all of the staff who work in the Richmond, VA location are equally as kind. I would suggest to them and their services to anyone. A big thank you again to everyone at Va Cremation Society for helping me honor my mother’s final wishes with dignity, care, and respect.

Cory O.
Richmond, VA

The loss of my husband’s mother was very unexpected. From the moment I called until I picked up her ashes. Kristan was first and foremost compassionate, as well as kind, respectful and thoughtful. In this time of grief, she was a blessing.

Michelle B.
Richmond, VA

Veronica was very professional in handling my niece for my brother. We were from out of town and only had 1 day to take care of the paperwork. She took care of everything for us over the phone that she possibly could. All we had to do was come in, pick out the urn sign the papers and give them a check. They made sure we were comfortable while we were there. I would highly recommend Cremation Society of Virginia. Thanks again Veronica for your professionalism.

Theresa Kennedy
Richmond, VA

Excellent experience.

Elizabeth Michaux
Richmond, VA

Had my dad cremated here recently and it was a bit of a process but everyone was nice and helpful as law of Virginia allows.

Blaine Yonder
Richmond, Va

Jon is very professional; quick response to all questions and emails, very clear communication, and excellent work with very quick turnaround. I plan to refer others to him. Thanks Jon.

Neath
Cremation Society of Virginia

A dear friend's ceremony was held here. The staff was wonderful, the interior was beautiful and respectful. It was a wonderful way to say goodbye to a dear friend. The area was carpeted, clean and warm. The interior was beautiful. I feel at peace that my 30-year-old friend was sent off beautifully.

Sara Yunessi
Richmond, VA

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